Easy Returns

Customer Service

30 Day Return Policy


Returns can be processed with any available cashier. Bought too much, got the wrong size, have a problem or just a change of heart? Prescott Valley Ace Hardware makes returns easy. We accept returns within 30 days from the original purchase date with your receipt (*some exclusions apply).

Can’t find your receipt? If you present the method of payment or the Ace Rewards number used, we will do our best to locate the transaction. If the transaction cannot be found, our policy is to issue a store voucher based on the lowest selling price in the last 30 days.

ACE Hardware stores are independently owned and operated. When trying to return an item from another ACE store, we can only accept the item if it is an item we stock and refunds will be based on our retail price and not the original purchase price. For purchases made by check, cash refunds are available after 7 business days.

*Exclusions include:

  • Gas powered equipment, Craftsman tools over $150 and generators, which must be taken to an authorized service center.
  • Custom tinted paint and custom cut goods (screen, chain,rope, glass, etc.) cannot be returned.
  • Live goods cannot be returned.